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Porting out


I just confirm something about bill payments. My bill cycle ends in a few days but if I was to switch out before the bill cycle end date, I would only get charged up to today assuming I port my number to another carrier today as well?

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Userlevel 7
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That's correct. It would be pro rated to a partial charge based on the day of porting out.
Userlevel 7
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You have the option to get billed up to the port out date or until the end of the billing cycle.

Note that if you port out when not at the end of you billing cycle and choose to get billed to the port out date, that your minutes and data will be pro-rated till that day and may result in overages
Dennis wrote:

You have the option to get billed up to the port out date or until the end of the billing cycle.
...

Okay so right now, I went over my minutes and was charged overages($12.00). I have not used minutes once I realized I went over. I am on the $30 base plan. 

Based on this info, I would have to pay the monthly rate(30) + 12.00 + tax if I were to port out today correct?

Userlevel 7
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Dennis wrote:

You have the option to get billed up to the port out date or until the end of the billing cycle.
...

How many minutes are on your plan and what is your billing cycle date from and to?

Dennis wrote:

You have the option to get billed up to the port out date or until the end of the billing cycle.
...

100 minutes!
Billing cycle 6may -5 june
Userlevel 7
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Dennis wrote:

You have the option to get billed up to the port out date or until the end of the billing cycle.
...

So 28 of 31 days will give you 90 minutes.

If you port out today, anything over 90 minutes will be overage
Userlevel 7
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Dennis wrote:

You have the option to get billed up to the port out date or until the end of the billing cycle.
...

FYI data is not prorated.
How do I see this option if I wish it pro-rated? I received a troubling email today that no adjustments will be made. My new billing cycle started on December 9. 
Userlevel 7
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Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

If you are cancelling, koodo chooses the lowest cost options between the prorated plan (plus any overages) or the full plan. If you used more than your pro rated amount, it may be more Beneficial to pay for the full billing cycle than to incur overage with a pro rated plan
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

Oh...that makes sense. How long before I would be able to see the final adjustments online or perhaps I am seeing it now even though the cancellation was done today?
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

Same question - how will I know whether I was charged the full plan or if I will be getting a pro-rated refund? I am billed at the start of the month so already paid this month's bill, but I ported my number over yesterday - 15 days before the end of my billing cycle. 
Userlevel 7
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Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

You will get a final bill and it will tell you the end day of your plan. If it goes to a full month instead of parts you can then contact Koodo to get it corrected.
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

If you ported to a provider other than Koodo, TELUS, and Public Mobile, Koodo will not refund you for those 15 days unless you contact them and remind them about the Wireless Code.
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

Where is this in the Code? Can't find it!
Userlevel 7
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Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

http://crtc.gc.ca/eng/phone/mobile/codesimpl.htm Ctrl-f to get to the part about cancellation or porting out.
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

G. Contract cancellation and extension
5. Cancellation date
ii. Cancellation takes effect on the day that the service provider receives notice of the cancellation.
http://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

Port out = notice of cancellation

What Koodo's computers do is they suspend your number until the end of your billing cycle, and then actually cancel it at the end of your billing cycle, making it look like you did not cancel until that day, so they get free money.
Userlevel 2
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

When you call Koodo, are they going to ding the customer for speaking to them about this?
Jarvis wrote:

How do I see this option if I wish it pro-rated? I received a troubling email today that no adjus...

It is funny because when i called before the promo where you could actually talk to someone, they said their computers would automatically adjust this lol

if any of you have issues ccts - already spoke to them and they told me to wait for the bill and than escalate 

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