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please i want to confirm my paiement for line back


no answer in phone service

9 replies

Userlevel 7
Badge +4
Hello, Can you explain your situation? Your line got cut and you want to pay so you can have service back?
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

yes

Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

but i dont have credit i made the paiement by online banking
Userlevel 7
Badge +4
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

Then it will take 2-5 business days if I recall correctly. Also, did you pay the reconnection fee?
Userlevel 7
Badge +4
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

You will need to contact Koodo to get reconnected.  Plus the $35 reconnection fee Robert mentioned above
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

I PAID THE AMOUNT THEY SAID THEY NEVER ANSER THE PHONE

Userlevel 7
Badge +4
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

When did you pay your invoice?

On self serve, what does your detailed pdf invoice say?
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

today
Userlevel 7
Badge +4
Robert wrote:

Hello, Can you explain your situation? Your line got cut and you want to pay so you can have s...

If you have been disconnected, you will still need to contact Koodo to get connected.  paying your bill doesnt just reconnect your line automatically

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