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plan swap query


i have just paid off the amount due (before the automated withdrawal date) so i could change to a cheaper plan. i had selected the "add plan" button. the problem is my profile still says i owe this amount and my plan remains as it was before . do i have to log back in or something?

2 replies

Userlevel 7
Hi Natalie,

It can take up to 5 business days for payments to be processed by Koodo depending on the method of payment.
Userlevel 3
That's right! As soon as Koodo receives the money, you will be able to see it in your self-serve account, and then make the change. You will be able to enjoy your new plan soon enough! Have a great day! 

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