Koodo Community



plan change and back dating the plan one time exception?

I currently have the 75 unlimited plan with only 3GB of data a month. I see that you are offering right now the same plan with 4GB of data. I am wondering can i change to that plan and have it back date to the start of my current billing period which is dec 5? I am wanting to do this in order to prevent the extra 10.00 charge from going over which is only 1 GB additonal.

4 replies

Userlevel 7
Badge +4
I don't think this will happen. However you could always try to call koodo and ask. But don't hold your breath
Ok thank you. Yes i have had an unfortunate dealing with customer service. they seem to have everything web only aka self serve options.
Userlevel 2
You will not get the rate plan back dated. You can upgrade to the new version to take advantage of it.
Userlevel 1
it will be pro-rated