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phone bill payment won't go through


Hi, i am trying to pay my phone bill via credit card online. I am going through all the required steps, however, when i click confirm payment the page goes blank with only the koodo logo but no payment seems to have gone through or have been confirmed. Who do I call? O r how can this be solved?? Thanks in advance.

4 replies

Userlevel 6
Log out and log in again. See if the payment went through. If it didn't try again.
Userlevel 7
Badge +4
And if you still have some difficulty, call customer service *611 from your Koodo phone. Tell them you tried to make a payment but it didn't work. They will help you.
Userlevel 6
Mayumi wrote:

And if you still have some difficulty, call customer service *611 from your Koodo phone. Tell th...

Isn't there a charge for that?
Userlevel 7
Badge +4
Mayumi wrote:

And if you still have some difficulty, call customer service *611 from your Koodo phone. Tell th...

It shouldn't be. Because she tried it thorough online and couldn't do it. She should mention about it to a rep. They won't charge you if self serve/online didn't work.

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