Koodo Community
Question

payment through online banking

  • 26 November 2019
  • 2 replies
  • 68 views

My account was suspended for not paying bill on time. I was going through a rough finacial patch, so couldnt pay the bills. Anyways, it said if i pay the amount due in full, they would reconnect my service again. Now i tried to pay with credit card but the payment wont go through. So paid with online banking, and now its been 4 days and no updates. Koodo account still shows no bills paid. Yet my bank shows the bill went through and i cant reverse it. Where did the money go.


2 replies

Userlevel 7
Badge +4

"Payments will reflect on your account in 3 - 5 business days."

https://www.koodomobile.com/en/help/how-pay-your-bill

Userlevel 7
Badge +4

Also you may need to restart your phone

 

Next time pay over the phone via credit card when you are re-activating.

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