I can not pay my bill and now I charged for late. I called koodo more than 10 times and even I went to west edmonton mall and talk to some of your agent, he did not help me. why there is no customer service that I can ask my question. Why?????
Best answer by Ranjan Koodo
Hi @Aminoo - when you attempted to call, we would have sent you a message to use Koodo Assist to get the answers to your questions. The chat would have provided you with options for all the different ways you can pay your bill. It actually does a great job of answering these type of questions, and if you still had trouble/issues, we can connect you with a rep by scheduling a callback. We've actually simplified our support structure to make it easier for customers.
You mentioned you tried to pay via credit card, but I'm not seeing any attempts on your account. Did you try paying through your Self Serve account? Did you get an error message?
As the folks mentioned above, you can pay your bill via Self Serve (online), through your bank (you'll need your Koodo account number), or over the phone by dialing #227. Hope this helps.