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Payment problem


I have paid my first Koodo Bill with my debit account at the Bank 4 days ago. But in Koodo Self Serve, it said the bill haven't been paid yet. So I wonder if there is any problem with my payment?

4 replies

Userlevel 7
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Online banking payments require roughly 2 business days to go through. Since Friday was a stat holiday, processing of the payment will be delayed. If it has not posted to your koodo account by Tuesday then call koodo and ask them to trace the payment. Until then, I wouldn't be unduly concerned.
Timo Tuokkola wrote:

Online banking payments require roughly 2 business days to go through. Since Friday was a stat ho...

Thank you. I'm just a little  bit worried because this is my first moblie bill :)))
Userlevel 4
Hi Minh,

Has your payment been received? Since you made your payment right before the New Years, there have been an extra delay.

Let us know. 🙂
Bonjour moi jai fais mon paiement Entre les fêtes et il me le reste encore a payer dans ma facture Prochaine quoi faire

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