Koodo Community

Payment issues

  • 4 November 2020
  • 2 replies

I’m trying to use my boyfriends card to pay for my bill this month so I don’t have to go into town to put money in my account. It won’t allow me because it says the address is wrong but I have the same address as him. Am I unable to use someone else’s card? Or is there extra steps I have to take? Tried to call but just keeps redirecting me to self serve which was no help at all. Thank you! 

2 replies

Userlevel 7
Badge +4

@Becca3416 For the first 6 months the you can only use your own card for payments. After that you will be able to use someone else’s card to pay the bill. 

Userlevel 7
Badge +4

Koodo has strict controls when it comes to credit card payments to prevent fraud.  The name and address and everything else needs to match.  You are better off to pay or your have you bf pay via online banking