Koodo Community
Question

Payment date changed

  • 27 July 2020
  • 3 replies
  • 59 views

Has anyone else randomly had their payment date changed? They didn't even let me know they changed it and also, I can't have the date changed due to my financial situation.


3 replies

Userlevel 7
Badge +4

Payment date, you mean due date?

What is your billing cycle?

Userlevel 7
Badge +4

No, it didn’t change for me. It stays the same since the billing was out.

Userlevel 5

Hello there! The due date defaults to 5 days before the next cycle close day. In your case the end of the billing cycle is the 31st of each month. If the calculated due date occurs on a weekend or holiday, the due date defaults to the next business day. As every month varies (some have 30 days, some have 31 days) your bill due date can be different. 

Reply