Alright, so, I just signed up with Koodo in Semptember, everything was going great, and I got my first bill. I had set up pre-authorized debit payments but, had read that I needed to pay my first bill manually before it could take effect. I did such and all was great. Then, the pre-authorized payment came out and so I was charged a second time. I contacted support, and they reversed that and sent me a cheque for the amount charged. Fantastic! However, the second charge had put my bank account into overdraft. When this happens my bank reverses the payment as well. So, all of a sudden, it had shown that I hadn't paid my bill. This was fine, I was just going to wait until the cheque got here and just repay it, not a problem. However, in the time I spent waiting for that cheque, my bill for the next month was created. And, this combination of the two bills plus the fees for a NSF refund (which, wasn't my fault), put my account over the $200 spending limit. I tried to contact the support team again, but have had terrible timing, I've been extremely busy and any of the times that I've attempted to contact them I have either not gotten a reply (email), have found that they are closed or down for maintenance. Now, I have received my cheque from Koodo, which, is fantastic. But, I need to pay this bill to have cellphone service again, but, I don't have a credit card. I refuse to get one. But, my self server has been locked down so I cant make any payments through my online banking and, when my friend offered the use of his credit card, the automated system on the phone declined it saying it wasn't valid for Koodo. I need to know how I can pay my bill, because this is extremely frustrating. If it weren't for the fact that I were charged twice, and that I am being charged a $25 fee for the NSF refund, I would still be under the spending limit and be able to bring it back down. If anyone has any information on how I could pay my bill to rectify the issue and get my cell service back, that would be fantastic.