Koodo Community
Question

pay off the phone price


I was koodo monthly costumer but now I changed the sim-card to prepaid one and cancelled the monthly plan. I have to pay off the retail price of my phone. I requested to pay off from the self serve account and it did. but, there is no billing for me in my self serve account except the last month's bill and I don't know how should I pay the phone's retail price.
Is anyone here to help me with this issue?

2 replies

Userlevel 7
Badge +4
When you do you normally get you bill? It should arrive about the same day of the month as previously
@s.habibpour
If your last bill was already generated before you requested to pay off your tab, that's why you're not seeing it on that bill.

As Dennis says they will generate you another final bill and you'll see it on the day they have used previously.

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