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Partial Charges??


I receive my first bill and saw I was charged an additional $7.50 in partial charges, which I was warned about and am fine with. My second bill just arrived and I was charged an additional $40 in partial charges??? I have made no change to my account. I have tried calling your customer service line and the wait time to speak with an agent is 2 hours ..is this a joke?? Someone please explain why I am being charged such an exuberant amount of partial charges on my second month. Thank you.
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Best answer by Bernard Koodo 9 January 2019, 20:38

@LoBo Everything looks okay, although I can see how it may have confused you. A phone number change has taken place and that triggers proration. I ensure you are not paying anything extra.

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Userlevel 7
Badge +4
What does page 3 of your bill say exactly? Can you post it on here with personal info blocked out so we can help you better?
Userlevel 7
Badge +4
@LoBo Everything looks okay, although I can see how it may have confused you. A phone number change has taken place and that triggers proration. I ensure you are not paying anything extra.

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