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Partial charge on bill is incorrect


I have a partial charge on my bill this month for $9. Partial charges Minutes Local Income Unlimited (Oct 13 To Nov 09) $9.00 Total partial charges .................................................................................. $9.00 Why am I being charged this when my plan has local incoming minutes for $10 already and my bill shows no extra minutes being used for this month. How do I correct this?

8 replies

Userlevel 6
Did you recently change your plan?
Userlevel 6
Mitchell Palmater wrote:

Did you recently change your plan?

Notice how that billing cycle on their says oct 12 or nov 9?
thats less than a month.
so they only charged you 9 dollars for the 10 dollar add-on
You werent actually charged for minutes.
That's what I thought initially but my bill has a $10 charge for add-ons which is the unlimited incoming minutes.  So it looks like it was charged twice?

My plan changed 2 months ago.
Userlevel 6
Michael Palma wrote:

That's what I thought initially but my bill has a $10 charge for add-ons which is the unlimited i...

That's likely just showing you what add-ons you have.
you have the $10 add on.
but this month you were only charged $9
I'm next to positive there is nothing wrong with your bill.

They get complicated when you switch plans, but they are always right.
My monthly bill should only be $45/mon.  This is what happen this month.

[b]Monthly charges 
CAN Data 50MB 200 min $35
5pm Evenings & Weekends $0.00
Additional data $5/50MB $0.00
Data 50MB $0.00
Unlimited SMS and MMS $0.00
Add-Ons $10.00

[b]Partial chargesMinutes Local Income Unlimited (Oct 13 To Nov 09) $9.00

[b]Taxes $7.02

[b]Billed total $61.02

In this case it doesn't add up.

Userlevel 6
Michael Palma wrote:

My monthly bill should only be $45/mon.  This is what happen this month.

[b]Monthly charges...

My friend.
The $9 was for oct 12-nov 9

The other $10 is for nov 9 - dec 9
Userlevel 7
Badge +4
Check the date for your monthly charge. Is it from Nov 10 th to Dec 9th? You always pay your service in advance . You added your add on last month, and they added your partial charge on this month (because they can't go back time)
Thanks for the clarification.

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