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Paid bill by visa debit and session timed out so I did it again and double payments taken. Was told 5-7 business days for credit now 5-6 wk


I made a payment last week with visa debit and session timed out so I did it again and came out twice, now they say 5_6 weeks to credit it back to me after I was told at the time 5-7 business days

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Userlevel 7
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Userlevel 7
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Userlevel 7
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Hello Sherry.

If they told you 5-7 weeks, then that must be the time the bank will take to process the refund.
On Thur a rep told me they would try to expedite it but normally 5-7 weeks because it was a visa debit not a regular visa. Was told when it happened it would be 5-7 business days. Friday was 7 business days and nothing
Userlevel 7
Badge +4
Sherry it looks like the refund was already initiated last week. It may take a couple of business days for the bank to see the refund though. Please bear in mind that now there is a past due on your account partially because of that reversed charges. 

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