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Overcharged bill?


So I purchase a Galaxy S21 Ultra few weeks ago and got this agreement, which I am ok. I have no pending tab balance when I got my new phone so my monthly charge should be $83

Today, I received my bill notification telling me that my amount due is $1795.73.

I called to get it corrected and when I look at my account, my balance went down to $1,580.29

Am I missing something? Is buying a phone online really that expensive? This is a very traumatic experience.

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Best answer by Bernard Koodo 3 June 2021, 22:51

@boibato Looks like you already called in and have been helped to straighten things out.

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@boibato Looks like you already called in and have been helped to straighten things out.

@Bernard Koodo I suppose to pay $83/month right? Not 1,580.29.

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@boibato Definitely not $1,500 a month! 

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When you called in, did they say what the error was or what the correct amount should be? 

If your changed your plan, there may be proration  UT definitely not this high amount if you didn't have an exisiting tab. 

 

Have you downloaded your detailed pdf ebill? What does it say the charges are for the inflated amount? 

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