I just bought a plan BYOP 2GB and unlimited calls/text for $45/month. I signed up online so no joining fee.
Retroactive charges from joining date to billing date $6.00, which is correct. Instead of $45 for next month, I’m being billed $49.50 for the next month. These two charges are added together and then tax is added so $49.50 is before tax.
Of course, the automated “chat” doesn’t understand so cannot help, I keep getting directed to “Self serve” billing explanation - I’d like a real explanation.
Does anyone have any insights?
Best answer by Dinh
Oh, please don’t post if you cannot hide it. I flagged so a rep would remove it.
Anyway, the page 4 (after this page 3) will have the detail of the partial charge.
From the snapshot, I think I know what happened.
- You got a temporary number (that Koodo activated and shipped it to you) 4days of service. $45/30 * 4 = $6
- When you changed the number, there was few days before the new billing cycle started 3 days of service: $45/30*3 = $4.5
- They charged you next month ahead $45. This should be explained in the link I posted above https://www.koodomobile.com/en/help/charges-explained
In the snapshot, it said you waited 4 days before porting new number. Was it the case? If you waited 4 days, then everything was correct.
If you changed your number right away when you received the SIM/phone, you can dispute the amount charge on the temporary number. You should only be charged $1.5 for it.