Koodo Community
Question

Overcharged

  • 10 September 2020
  • 9 replies
  • 114 views

I added a 1gb top up last month, but I was charged for three 1 gb top ups. I am trying to get 2 of those 3 removed from my bill. Thanks for your help


9 replies

Userlevel 7

Check your self serve account to make sure that your order was correctly submitted. Afterwards, get a hold of Koodo’s billing department via www.koodomobile.com/chat describe the issue and have them (apologize and) solve your issue. 

 

The chat wasn't helpful, I am wondering if I can email or call someone directly to get it sorted out? 

Userlevel 7

You may ask for a callback via the chat by typing #helpss

Userlevel 7
Badge +4

Donald, when you say you were charged three times for a top up, do you mean it was taken from your credit card? What does your self serve say (you can download your PDF bill)? Could you post a screenshot please (make sure you blot out personal information)

Userlevel 7
Badge +4

Top up means after your data got paused, you agree to top up once, yet got charged 3 times?

Yes, I got charged 3 times, but only wanted and only used the one 1gb top up. 

Userlevel 7
Badge +4

How is it showing on your invoice?

3 separate charges, as a 1gb top up, 3 times on the same day

Userlevel 7
Badge +4

3 separate charges, as a 1gb top up, 3 times on the same day

Do you have a screenshot that you only replied to the text to top up once?

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