I added a 1gb top up last month, but I was charged for three 1 gb top ups. I am trying to get 2 of those 3 removed from my bill. Thanks for your help
Overcharged
Userlevel 7
Check your self serve account to make sure that your order was correctly submitted. Afterwards, get a hold of Koodo’s billing department via www.koodomobile.com/chat describe the issue and have them (apologize and) solve your issue.
The chat wasn't helpful, I am wondering if I can email or call someone directly to get it sorted out?
Userlevel 7
You may ask for a callback via the chat by typing #helpss
Userlevel 7
+4
Donald, when you say you were charged three times for a top up, do you mean it was taken from your credit card? What does your self serve say (you can download your PDF bill)? Could you post a screenshot please (make sure you blot out personal information)
Userlevel 7
+4
Top up means after your data got paused, you agree to top up once, yet got charged 3 times?
Yes, I got charged 3 times, but only wanted and only used the one 1gb top up.
Userlevel 7
+4
How is it showing on your invoice?
3 separate charges, as a 1gb top up, 3 times on the same day
3 separate charges, as a 1gb top up, 3 times on the same day
Do you have a screenshot that you only replied to the text to top up once?
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