Koodo Community

Overcharge on first month partial charges

  • 3 April 2021
  • 1 reply

I signed up last month for a new line for my daughter. I ordered the sim online on March 7, and got a notification on Mar 9 that it had been shipped, but disappointingly I didn’t receive it in the mail until March 16.

Despite this, on my first bill the partial charges are from Mar 9 - 31. Why am I being billed for days when I didn’t have access to the sim? It is clear from the bill that it was not used until the 16th, so surely it should be pro-rated from then only?

1 reply

Userlevel 7
Badge +4

Yes, that should be corrected. I suggest you shoot them a message  on Facebook or Twitter DM and ask them to correct the starting date.