Koodo Community

Old email got my tracking code, need it resent to new one

  • 20 December 2015
  • 2 replies

I ordered a new phone and had the tracking code sent to my email but then realized that is for an email I no longer have access to, I updated my email but how can I get the tracking info resent?

2 replies

Userlevel 5
Call cust care at; #611 from your cell, no charge 
They can send it or give it to you over phone
Hours of operation (local time):
    Monday − Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 7
Badge +4
Jessica, your best bet is to send us an email as customer care won't be able to look at your order. The contact info is here: https://www.koodomobile.com/webstore-policies