Notification if baseplan failed to renew?
Hello, does koodo have a way of sending a notification if my base plan fails to Auto-renew? I had a credit card issue, and as a result my base plan auto-renewal was declined. I did not know the base plan was not renewed, and there was no feedback from koodo. it wasnt until i tried making a phone call did I realize i was no longer on an active base plan.
Koodo, is there an option to warn users if a base plan renewal payment was not processed.
thank you
