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Question

Not seeing credit on first bill


I purchased the Huawei P20 on a $0 Medium Tab during the cyber monday sale. The deal also came with $150 credit towards the first bill. I just received my first bill for the Partial charges and the following month. However, on the bill there is no mention or indication of the $150 credit being there?

2 replies

It might show up on the 2nd bill then. I'd wait till then and if it still hasn't shown up you can request a callback through the assistant to ask where it is or how that $150 bill credit will be applied.

https://www.koodomobile.com/help/
Userlevel 7
Badge +4
Are you an existing customer and upgraded your phone? What was the $150 credit for? Was it offered to you specifically.

I asked because if it was a gift, I recalled it was a gift card and offered to new customer or if you added a new line. You might not be eligible for it.

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