I have never gone over my allotted minutes for my plan. My last 2 bills have been 3x & 4x higher due to going over my allotted minutes. Although it is my responsibility to check this it would have been nice if after the Jan. bill (when Koodo saw that it was 3x more than it ever has been) they could have sent a text or email noting this and checking to see if I wanted to switch plans or something! Again totally my fault but I have been a Koodo customer for a while and would have expected them to make me aware of it and not just keep taking advantage of my higher usage! I didn't even realize I was over my limit! Do Koodo make people aware if their usage is all of a sudden extremely high??