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Not getting bonus data


Need help with bonus data I am not getting

7 replies

Userlevel 7
Badge +4
Is it the extra 2GB? It's only available on certain plans and for new or renewing customers.
I renewed and upgraded my phone.
Userlevel 7
Badge +4
Jill Tulk wrote:

I renewed and upgraded my phone.

When you were in the checkout for the new phone there should be been an option to add the add-on for the extra data. When did you upgrade your phone and what plan did you get?
Jill Tulk wrote:

I renewed and upgraded my phone.

I upgraded on Nov. 23rd and got the new phone and SIM sent to me. 
Jill Tulk wrote:

I renewed and upgraded my phone.

55 dollar plan. Paid off my tab and went to the iphone 6s. I was paying for 2 gb of data prior to that

Userlevel 7
Badge +4
Jill Tulk wrote:

I renewed and upgraded my phone.

I can't remember the deals that far back. If you have a $55 or more plan than you would've qualified at the time for the 2GB add-on. If I remember correctly though on the 23rd there was a promo for 500MB extra on the $45 plan and on the 27th the promo for 2GB came along. Either way you'll have to contact Koodo and see if they can help you out. I'd suggest a message via Facebook.
I had 2 gbs before I upgraded and now am being charged for everything over 1 gb..but cannot get through to talk to anyone

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