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No SIM was delivered untill now but Bill was issued 4 days ago

  • 9 January 2021
  • 1 reply
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Hi, I am a new user to koodo. I made an on line order on Dec 26th, but, till to now, I still haven’t received my new sim card. Order No. HFO********

Got another email 4 days ago saying my e-bill is ready (Jan 4th) and was charged $50. What’s going on? How can I get charged when I have not even transferred my # to Koodo? How can I correct this? Any suggestion?

 

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Best answer by Robert T 9 January 2021, 22:13

You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en 

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You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en