So current Telus customer switching to Koodo. I ordered a SIM before Christmas and got an email on the 24th of December saying it was on its way, expect 3-5 business days. Well it’s now the 13th of January I got no SIM yet and I received a bill already a week ago for service. Well I have no SIM card and haven’t even used the service and I’m days away to having late fees? I am aware its likely with Canada Post and delayed due to COVID. However no way to contact anyone so I am not sure what to do. Already starting to think I made a big mistake switching. Anyone have similar experience? Help?
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