So current Telus customer switching to Koodo. I ordered a SIM before Christmas and got an email on the 24th of December saying it was on its way, expect 3-5 business days. Well it’s now the 13th of January I got no SIM yet and I received a bill already a week ago for service. Well I have no SIM card and haven’t even used the service and I’m days away to having late fees? I am aware its likely with Canada Post and delayed due to COVID. However no way to contact anyone so I am not sure what to do. Already starting to think I made a big mistake switching. Anyone have similar experience? Help?
Userlevel 7
+4
Do you have an order number (Starting with HFO...). was it a SIM only?
You could post the order number here, then I will flag a rep. If you haven’t received the SIM right now, I suspected there was something wrong with the shipment.
Order No. HFO28647039
Yes, SIM only.
Userlevel 5
Hello Willie! It looks like the SIM card has been shipped on Dec 24th, as you said, through Canada Post. If you are comfortable with this, you can purchase a SIM card from a store and you’ll be able to activate it over the phone, by booking a callback on koodomobile.com/chat
Once you have the new SIM card you can give us a heads-up on Facebook or Twitter so we can make the necessary adjustments on your account.
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