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Question

No refund for connection fee


I signed up with koodo at New Year's eve last year at a Koodo store. I was told I have to pay $35 connection fee in my first bill but it will be refunded to me at my second bill. Now after I checked my second bill, there is no refund. I wonder what is happening. Will the refund appear in my 3rd bill?

3 replies

Userlevel 7
Badge +4
If it doesn't then I'd contact Koodo, yes.
Robert T wrote:

If it doesn't then I'd contact Koodo, yes.


what is their number? WIll they charge me for the customer service?
Userlevel 7
Badge +4
It normally showed up in your 3bill. You could send message to their facebook (https://www.facebook.com/Koodo) or setup a callback through their digital assistant.

You won't be charged for this. You are normally charged for something you can do it yourself in self-service

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