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No record of my email address! Error trying to login


Hello!
So, I am trying to pay for my $15 plan since it's due today. I tried last night and got an error. I hoped it might of sort its self out this morning but I still get it.
  • We have no record of an account matching the username or email address you have entered. Please re-enter your username or email address. I'm not sure what to do. I tried resetting my password and apparently there's no record of it even though I've received multiple emails from koodo. Should I just give them a call?

8 replies

Userlevel 7
Badge +4
Hello Stuart.

Are you sure you're not entering your e-mail address with a "space" at the end? This might cause your problem.
Robert wrote:

Hello Stuart.

Are you sure you're not entering your e-mail address with a "space" at the end? Th...

I thought of that 😛 I must of retyped it about 6 times. Even tried multiple versions of the email.
Userlevel 7
Badge +4
Robert wrote:

Hello Stuart.

Are you sure you're not entering your e-mail address with a "space" at the end? Th...

You can try paying thru the 611 system or send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

Robert wrote:

Hello Stuart.

Are you sure you're not entering your e-mail address with a "space" at the end? Th...

If I dial *611 will it cost me anything? Or do I just text *611?
Userlevel 7
Badge +4
Did you ever succeed to pay your account?
Userlevel 7
Badge +4
You said you're renewing your $15 plan. Are you talking about prepaid? 

If that is the case, then you might have the wrong address for self service... try https://prepaidselfserve.koodomobile.com/

Sophia wrote:

You said you're renewing your $15 plan. Are you talking about prepaid? 

If that is the case...

Gosh I'm stupid... That was the issue. Thanks!
Userlevel 7
Badge +4
Sophia wrote:

You said you're renewing your $15 plan. Are you talking about prepaid? 

If that is the case...

Sophia to the rescue!

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