I went through a rough patch a few months back and suspended my phone since it was broken and I didn't have a lot of money so my bill was backed up a bit around $150. I check today to reactivate it since I now have some money an can get a new phone to start paying off my balance and they tell me my account was canceled? What the hell? I've dealt with other companies and they make a point to contact you somehow, by phone or email, if your account is going to be terminated and Koodo doesn't even bother? They have an alternate phone number and my email but I've got nothing from them, not even in my spam mail.