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no more e-mail from koodo


i'm not a koodo client anymore, but still every month i receive my e-bill cause koodo owns me 9 dollars... i don't want it, i just want to koodo stop e-mail me, how can i do?

4 replies

Userlevel 6
Hi Cristina, the best way is simply to call us directly. We'll send you a refund and it will stop the bills 🙂 We can be reached at 1-866-995-6636. Choose the language then press 0 a few times and you'll be redirected to a representative. Thank you! ________________________ If you see a good answer, give it a star.
Yannick wrote:

Hi Cristina, the best way is simply to call us directly. We'll send you a refund and it will stop...

thankyou for your answer, but i'm in Italy. do i pay if i call?
Userlevel 7
Badge +4
Yannick wrote:

Hi Cristina, the best way is simply to call us directly. We'll send you a refund and it will stop...

I believe your phone company will charge you for a international call. You can try to send them a email to get an advice. https://secure.koodomobile.com/account/appmanager/support/contactus
Userlevel 4
You may want to contact Koodo by phone to clear up the positive balance. This way you get the money you are entitled to, and also end your final ties with Koodo, and thus, hopefully end the emails. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm

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