Koodo Community

No More Billing Notification?

Im not receiving my billing notifications even though my account settings show I should be receiving them. I used to get them until 2 months ago but now no longer get them. Is there a way to fix this?

2 replies

Userlevel 3
Hi, Ghost Guy 1. Are you all paid up to your services? 2. Did you ever ask Koodo to stop sending the notification texts? 3. If not, give customer service a call. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm

Userlevel 7
Badge +4
How are you getting the notifications before? Did you check your spam mail? Maybe change the setting?