I find myself in a ridiculous situation and there is no way to contact Koodo person.
I was a customer with pre-authorized payments with credit card. I switched my cell phone to another company and now after a long time I find that Koodo did not take the last payment from my credit card as it was usually done but gave me to a collection agency for petty cash. So now I have to deal with them just because Koodo did not take the final payment for the last month when I switched. I find this very disturbing and it creates a lot of hustle for me, and there is no way to contact anybody from Koodo.
Best answer by Chris Koodo
It was a pleasure speaking with you today Ivan. Happy to hear that it was a simple mistake on the collection agencies behalf.
Just a little FYI for anyone keeping track of this thread. As long as pre-authorized payments are set up, the final invoice should automatically be withdrawn, just like any other payment.