I went through the process of setting up my account fine; finished all the steps required of me via email, and my services are working fine. But when I go into my overview, it tells me I do not have a Balance Owing. If I click further into my bill, my balance is blanked out ($-.--), and I get an error message stating "Sorry! We’re having some technical issues with pre-authorized payments. Please try again later." I can neither use the Pay Now option, view the account history, nor set up pre-authorized payments. What should I do? I've already requested a callback to speak with a rep.