Koodo Community



New phone old plan?

I lost my phone the other day so im looking to buy a new one, but when i go through the steps it wants me to pick a new plan, so ill lose my double minutes, how do i keep my old plan and order the new phone?

2 replies

Userlevel 7
Just checkout without a plan. It won't force you to choose one. Once the phone arrives, login to self-serve and you can swap your phone on there.
Userlevel 6
Badge +4
Hi Chris... As Ahmad said, proceed without a plan, if you choose a plan at the moment of the order, the system will think it is a new line you are requesting for and instead of being upgraded, a new line will be created into your account...