I signed up for the $50.00 unlimited minutes, messaging and 5 GB data monthly plan using my own phone. After activating my phone online I requested my number be changed to my telus number. I did this online through self serve as instructed by Koodo. Thus, according to Koodo documentation is free. I later received a bill charging for the original Koodo number I never used and the telus number I’m using. I saw nothing in any documentation, specifically the service agreement that I would be charged a fee for those numbers. $6.67 for the assigned Koodo number and $5.00 for the telus number. My questions follow:
Is there documentation I may have missed that stipulates that I should expect such charges?
Will one or both charges continue on subsequent bills?
I understand I have 30 days to dispute charges. Otherwise I am deemed to accept such charges and cannot dispute them. If I I decide to dispute such charges, within the prescribed period, how do I go about it?