I need to pay a monthly bill that is now several days overdue, but I can't access the account online. The plan was set up with a credit card in-store, but the credit card has now expired. I made an account over a week ago and at the time it said something like "you won't have full access to the account until it is approved by the account manager." I don't really know what that means, so I've been waiting - but nothing has changed. I only have the ability to change email, password, and security question when I sign in. One problem is I don't know the account number. I possess the original contract, but I've moved twice since then so I have no idea which unopened box it's in.