Koodo Community

Community

Solved

My new bill is not showing the itemization of how it got to the amount owing. Showing last month's bill and then new amount owing.


My new billing is showing the itemization of the old bill which is paid and then a new amount owing at the bottom , but with no information about how the new amount owing was reached.

9 replies

Userlevel 6
Hey Dianne, You would have to download the PDF version of your bill
Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the billing on the Koodo site do not match up at all.  I'm lost.  

Userlevel 6
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

Oh no, I wish I can further help. I recommend contacting Koodo through Facebook messenger or calling in tommorow during business hours.
Userlevel 7
Badge +4
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

I'm not sure if I completely follow what you mean Dianne. I'm looking at page 3 of your bill on the pdf. It describes the plan and the appropriate cost than just below it shows any usage related charge if there were any. Is that what you are looking for? 
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

Hi Bernard, the PDF I downloaded is last month's bill.  It is dated May 06, 2017 at the top.  I paid that bill on May 12.  I can't seem to get the bill for this month.  When I look online it shows the bill for May 06 and then at the bottom it shows the payment and then below that it shows a new balance of $50.32 but not information as to the charges etc. for this current billing.  Thanks for your help.
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

The PDF is not showing the payment made on May 12 or the new balance as shown online.  The May 06 bill was $33.30 and was paid in full on May 12.  The new billing should be dated for June.
Userlevel 7
Badge +4
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

Only the May bill that is available so far Dianne. You June bill hasn't been generated yet. I do see the last payment you made in My though. It will be shown on the June invoice. 
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

Ok, so I will be patient and wait then lol.  Thanks for your help Bernard.
Userlevel 7
Badge +4
Dianne Harlow wrote:

Hi Erwin, I've downloaded the PDF and the amount owing on that version and the amount in the bill...

This kind of time lag happens from time to time. You might receive bill notification and bill amount was updated, but actual Bill wasn't ready untill next day. My bill date is 14th and I usually receive my updated Ebill around 17-19th. 🙂

Reply