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my first bill on koodo service


I got koodo service on Dec 2nd, and my first bill came on Dec 5th. I only used four days and my bill includes 30 bucks for one month charge from nov 5th to dec 5th and 4 extra bucks for partially charge about 5 mega bytes that i used for four days. Is this normal case that i only use koodo service for four days and pay 30 whole bucks for month that i didnt use and 4 extra charge for data i used on dec 2nd to dec 5th.

2 replies

Userlevel 7
Badge +4
Yes it's normal and occurs on every single carrier, it's called proration, your first bill includes the part month you used from activation till your billing date and one month in advance as well as any overages.
Userlevel 7
Badge +4
http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

And your $4 is not for data. It's a partial charge for your service - 4 days from  Dec 2nd to Dec 5th.
Your billing cycle is 6th of the month to 5th of the next month.

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