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My credit card has been compromised and I sent you a new credit card number to use. Have you taken my bill for $49.33 from my account .


My credit card has been compromised and I sent you a new credit card number to use. Have you taken my bill for $49.33 from my account this month.

2 replies

Userlevel 7
Badge +4
No, not this month yet Linda. The last payment was unsuccessful likely because of your compromised card (ending with 68). Please make a one time payment online with your new card then update it as well as your new pre-authorized card. You can do this all very easily online.  
Userlevel 7
Badge +4
Best to check with customer service directly. With few exceptions, nobody here has access to personal account information. Use Koodo's Facebook page... they can help you out there.


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