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My bill is higher than expected, I believe the tab was added twice?


My bill has 2 phones both which have a rate of 55 a month plus the few extra charges for the few days used before the actual start of my billing period. But then there are also 3 other charges which both are 15 with tax coming to 16.33 and one which comes to a total of 19 dollars. Mistakes were made on my account which I called and was very easily solved, but I was told there would be no extra charge know my part. Just curious as to theses extra charges were. And if it's possible that it was a mistake.

4 replies

Userlevel 7
Badge +4
Have you reviewed your PDF bill?  Often the details are included there. If after review, you feel there are errors in the fees applied to the account, you can contact Koodo billing at #227.

David wrote:

Have you reviewed your PDF bill?  Often the details are included there. If after review, you...

Will there be additional charges for contacting them?
David wrote:

Have you reviewed your PDF bill?  Often the details are included there. If after review, you...

And thank you !
Userlevel 7
Badge +4
David wrote:

Have you reviewed your PDF bill?  Often the details are included there. If after review, you...

Charges apply for asking Koodo to undertake tasks which you could accomplish through self-serve. If they are not possible to accomplish through self-serve there is typically no charge.

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