Koodo Community

Community

Solved

moving out of country


Hey my billilng cycle ends on April 17th, but im leaving this country on april 30th. and returning back in September. How do i deactivate my account? Please reply asap

3 replies

Userlevel 7
Badge +4
Userlevel 7
Badge +4
If you want to just cancel your account then you have to call into Koodo. You will have to pay off any of the remaining tab if you have any
Userlevel 7
Dennis wrote:

If you want to just cancel your account then you have to call into Koodo. You will have to pay of...

Dial *611 from your Koodo phone or 1-866-995-6636 from any phone to do so. So it's either Roberts suggestion with temporarily putting your account on seasonal hold for $15/month and then you pick a new plan when you get back and still keep your number. Or cancel the account altogether and lose the number.

Reply