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I recently added another # to my account. In the latest bill I have been charged twice for CAN Talk & Text 200min $29, in addition to $25 Canada-wide Plan I already had! It seems that I am being charged for 3 monthly plans instead of 2!

3 replies

Userlevel 7
It's pro ration. You'll see charges from the day you activated up to your cycle date and then the full month, which is why you're thinking it's being charged twice but it's not. You'll see the dates on there. If you're confused or need further clarification, call them at 1-866-995-6636
Thanks Jonathan! If it is pro-rated, then why the full charge of $29 X 2. I don't see that clarification on the bill. I tried calling them, but keep getting their voicemail. I will definitely call them again. Thanks anyways!
Userlevel 6
NavrozTarmohamed wrote:

Thanks Jonathan! If it is pro-rated, then why the full charge of $29 X 2. I don't see that clarif...

Hi Navroz, you see twice the $29 simply because we charge for a month in advance. Since you have two numbers now, this bill includes the proration for the new number, the month in advance for this number and the month in advance for the other number. To contact us over the phone, dial *611 from your cell or 1-866-995-6636 from another phone. Select the language and choose option #5 for customer service. Since we do not have a voicemail, you'll be redirected to a representative 🙂 Thank you! ________________________ If you see a good answer, give it a star.

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