Koodo Community
Question

mid charge (Boku)

  • 17 October 2020
  • 5 replies
  • 62 views

Hey!

how come every month (the beginning) I have a 16.99$ mid charge on my bill!? My bill ends on the 17th of each month. please explain as I’m annoyed with paying extra!! 


5 replies

Userlevel 7
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What does it say in page 3 that it is exactly?

Userlevel 7
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What is your monthly plan payment? What is your tab payment? Is your total monthly bill consistent with the total (plan + tab)?

Userlevel 7
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It’s probably that you’re forgetting to pay the entire amount of your bill and that portion keeps dragging on from bill to bill? 

Userlevel 7
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Can you post a screenshot of charges without personal information?

Userlevel 7
Badge +4

@Bohara The charges come from third party purchases you may have made. It appears as an application purchase on your bill. This is not a charge from Koodo.  Koodo is simply offering “charge to bill’ capability to selected companies.  Pls take a look at the below link as you can likely find more help to understand what you may have purchased:

https://boku.zendesk.com/hc/en-us/articles/231602287-I-don-t-recognise-Boku-charges-on-my-phone-bill

Pls reach out to Boku if you wish to dispute the charges. 

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