Hit the +$150 tab balance, so I finally got around to calling in and having the 10% BYOD discount applied to my account... What should have been a seemingly simple task took a total of 43 mins and still isn't complete. The rep had absolutely no idea about the discount and I was placed on hold 3 times while he figured it out. First he said it didn't exist at all. Then he said it was only for new customers. Finally he comes back and says I'm eligible but I have to go to a Koodo store to have it applied as only the store systems have access to apply this discount and he can't do it himself. Does this make sense? Why do I have to go into a store? Why wouldn't a rep be able to do this over the phone? Shouldn't a CS rep have access to this? Super annoying. I mean, 43 mins is a pretty decent amount of time to waste. If the CS rep was informed and aware of this discount then the call would have only taken a few mins, as it should.