I purchased a Koodo phone card from BestBuy on Oct. 8 , 2017 for one month and I called koodo in the same day to advised them the account will be closed. In this month I only used in Canada. I was told that all charge is covered within $55 monthly charge.
I got the past due notice for 80.50 without any details. on Dec 13. 2017. I have no idea why I need to pay this money. I called Koodo three times and waited totally over 120 minutes, no one answer the phone. I also tried to use the self service, but the account is cancelled. So basically I lost any way to communicate Koodo. I do not know how to settle down this unknown charges.
Please contact me asap.