Please commend Madisson Hernadez for all her wonderful assistance she provided this evening. Upset over the increase in my bill, she took the time to carefully review & discuss my airtime usage. I explained my resistance to texting using my older Samsung flip phone since the theft of my Samsung Nexus in April. Punching letters is more difficult & time consuming with smaller letters on little keys. Also, vision difficulties at age 61 (particularly by evening) interfere with texting tasks. Madisson indicated her understanding, but texting would save me $. She suggested later in Sept revisiting Koodo Smartphone promotions/options. Understandably, upgrading to a more progressive device would make texting efforts easier. I also appreciated her acknowledgement of my long standing loyalty to Koodo & giving a one time price adjustment. A Client Service staff member like Madisson definitely contributes to Koodo customer retention. .