The WORST service EVER! I called a few months ago to let koodo know that my BRAND NEW PHONE's battery kept dying and I wanted it looked into. They told me it was because my screen resolution was on too high. I turned it down and it got worst...to the point where I could not even have my phone on for longer than a few hours without it dying. And I use my phone a few mins a day...not internet use at all. Ridiculous. I called again tonight and was told that my warranty expired on october 3!!!!!!!!!!!!!!!!!!!!!! I registered with Koodo in october 2013 and still have 150$ owin on my phone. DANY who was the phone rep/supervisor/WORST CSR I'VE EVER TALKED TO told me that all they could do was send me a REFURBISHED PHONE! Are you kidding me. I was a longstanding, responsible and faithfull customer with Rogers for over 10 years and have regretted switching since day 1. Worst service EVER. Worst CSR's EVER. Koodo will no longer get my money, my friends money nor my families money. We work way to hard to be spending our money on a service that just takes advantage of us citizens. THE ABSOLUTE WORST.