What the hell is wrong with Koodo? I sent them letters but no response, are they dead? Only when I sent the president the responded!! I buoght a phone because my old one did not work properly but the inept salesman (Future Shop) did not program it and I lost an important call. With the collaboration of a Koodo employee he programmed it when I was returning it. Koodo charged me $25 for return and $5 for Data usage. Seriously how could I use unprogrammed dead phone for data???? How was it recorded under my number? It had to be done manually; which is fraud pure and simple. The president's office contacted me and refunded these amounts. But the billing office kept the tax and late charges?? I sent a note tapped to the check pointing that issue and asking for explanation if they disagree; but again dead as a bloody stone. They are charging tax and late payment for things that do not exist any more; isn't that another form of fraud?