I am currently travelling in Europe. I got a message from Koodo about a week ago saying "pre-authorized" payments have been removed from my account. I absolutely did not request and any emails I have sent to Koodo have not been returned.
It is very hard for me to call within the regular support hours as I am on a cruise ship with very expensive phone access.
I tried logging into the online portal and every page says to contact client customer care.
I have emailed 3 times without any success.
My phone no longer connects to any networks.
One page of the portal actually says I have zero dollars owing.
The instructions provided on http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling
no longer apply to the new website? I did this at the start of my vacation.
So any suggestions? I travel a lot and this is my first time travelling with a Koodo phone. I learnt my lesson. Koodo is not international friendly at all.