Koodo Community

Koodo is the worst run company I have ever dealt with

  • 28 August 2019
  • 1 reply

Koodo may be the worst run company I have ever been with. Provided them with my direct payment info months ago. Now they disconnect my phone and tell me its my fault. “Dont worry they say we will wave the reconnect” meanwhile im in the middle of no where with no emergency line. They wont reconnect my phone and are acting like I am the reason this happened. All because they cant take a payment on time from a direct withdrawl. This is after being in touch with their horrible call centre several times to make sure payments were going to work.

1 reply

Userlevel 7
Badge +4
Who did you provide your payment information with? It also take 1 billing cycle for the pre-authorization to work. You would have to still to pay the latest bill. Did you get a confirmation of the preauthorization setup?

You could do it yourself here https://www.koodomobile.com/help/setting-pre-authorized-payments